Knitting Closet Policy
1) DEMOGRAPHIC DATA: This store does collect demographic data and personal data to provide you a better internet experience.
2) PERSONAL DETAILS: Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only.
3) NEWSLETTER: We hate spam as much as you do. Actually, I think we hate it more since we get something like 50-odd junk e-mails each day. So, we will NEVER send you any unsolicited e-mail. If you choose to subscribe to our free newsletter, you can obtain it by clicking on "Knitting Closet News" section of our home page. Clear unsubscribe details are always shown on the site.
4) SPECIAL OFFERS: We may from time to time, send you pertinent information on special offers, giveaways or special discounts should you choose to subscribe to it. In any case, you will receive no more than one (1) of such e-mail each month.
5) COOKIES: This site does use cookies. We do not keep any of your personal details on cookies. We do simply store your Customer ID (just a number) in cookie format. This Customer ID does not correlate to any of your personal information. We also store your first name on cookie format to personalise this website. This cookie is only present if you have not registered as a member of our site. If you are a member, then the only cookie that we use is the Customer ID cookie.
6) SURVEYS: We may from time to time post up surveys to measure your response to certain new additions to the website. As a rule, you are never forced to fill in these surveys. Furthermore, should you choose to fill in the surveys, you can choose to remain anonymous.
7) SWEEPSTAKES:The Knitting Closet may, from time to time, run sweepstakes on our website. Any information entered through these sweepstakes also complies with this privacy policy. We will never ever share your personal details with another company.
8) Our Return Policy: Electrical or Electronic Devices, CD's, DVD's, VCR/VHS tapes, manuals, books or pattterns are non-returnable and non-refundable - no credit or refund will be issued on them - NO EXCEPTIONS. To initiate a return of any other merchandise, you must first obtain a Return Merchandise Authorization (RMA) by contacting us at knittingcloset@cfl.rr.com or by phone at 866-463-8810. Where applicable, we will provide you with an RMA and shipping instructions. We do not accept returns after 30 days of purchase date. Unfortunately we cannot accept returns beyond this time due to the constraints of dye-lots and seasonal products. Merchandise in sealed packiaging must be returned unopened, and all returned items must be in its original packaging, or in the case of unpackaged items, the merchandise must be unaltered and in resalable condition. A restocking charge of up to 50% may apply.
Most in stock items ship within 2-3 business days. We occasionally find ourselves in an out of stock condition – these items ship as soon as we receive our next delivery which is usually within a few days. Some items may no longer be unavailable from the manufacturer in which case we may suggest a substitution or cancellation of that item. If there is a question on delivery, please Email or give us a call.
Specific Rules and/or Exceptions:
- We do not allow the return of any merchandise unless we have made a shipping error or under very special circumstances.
- Any allowable return is at our sole discretion.
- You must have Return Material Authorization from us in advance before any credit will be issued. No credit will be issued on any returned items without an RMA. We will not be responsible for items returned without an RMA.
- No freight charges will be refunded unless we made an error in shipping and are unable to correct the error or supply a replacement item.
- Items accepted for return must be in its original package or container and in resalable condition.
- Items that are on close out, have been discontinued by the manufacturer, or are otherwise no longer stocked by us, are non returnable and non refundable.
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Some items that absolutely cannot be considered for return are items such as electrical or electronic components are, Electrical Power Supplies, Electrical Power Cords, Special Order Items, CD's, DVD's, VCR/VHS tapes, Patterns, Books, Manuals or any other printed or dated material. NO EXCEPTIONS!
- Items that have been damaged either by mishandling by the carrier or while in your care or posession cannot be returned for credit. If your material was damaged in transit, we will assist you with any claims that need to be filed with the carrier but you must first notify them of the damage and initiate a damage claim pick up with them. Then call us so we can handle any paperwork that is necessary for them to make any refund. All shipments are FOB our loading dock.
- Special Order Items, once an order is placed, cannot be cancelled or returned for credit or refund. We consider "special order items" as items that we have ordered for you that we consider non stock (not stocked by us) or unusual. This includes any machine parts that are not returnable to our sources, discontinued items, large quantity, or any item or part we deem as special order - this especially applies to backordered or long lead time items.
- Acceptable refunds will be made by replacement or in-store credit only (at our discretion) - no cash or credit card refund will be made. Any credit or amount due, less any restocking charges (if applicable) will be solely at our discretion.
- Restocking charges do vary and can be up to 50% of the price of the item and will depend on the item, plus, any inbound and/or outbound freight charge and is at our discretion.
- Any return for credit or replacement is at our sole discretion. We reserve the right to refuse credit or refund on any item.
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In order to insure domestically (USA) shipped items for loss or damage they must ship via UPS or USPS Priority Mail. If another shipping method is chosen, it is at your risk - no other loss or damage insurance is provided. If you wish additional insurance you must contact us in advance.
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Some items may not ship via First Class Mail because of size or weight limitations. These must ship via another means which is usually specified on that web page at time of order.
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If you live outside the USA and wish your package to be insured you MUST specify GLOBAL PRIORITY MAIL as your preferred method of shipment.
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