Frequently Asked Questions

Store PolicyMany of your questions may be answered within our Store Policy and Privacy Policy.
Safe Shopping100% Safe Shopping monitored by Security Metrics.  

Search
SEARCH:  To easily find what you are looking for use the "search" box in the upper right corner of this  page. To browse all products, use the menu on the left side of this page and click on any category.
E-mailE-MAIL your questions or comments 24/7 and a member of our staff will contact you as soon as possible during business hours.  

PHONE HOURS:  Monday through Friday 11 AM to 5 PM (EST / GMT-5).  
Toll Free:  866-463-8810 or Local Direct:  321-961-2963
ShippingWe normally ship in 2 - 7 business days. Delivery time can vary by your location. Unusual, special or made to order items may take a little longer. Please call or e-mail us if you have a deadline so we can meet your requirement.
MINIMUM ORDER:  USA Customers $4.95.
SURCHARGE ON EXPORT:  Bank surcharge on all export credit cards 3%.
Holiday ShoppingHOLIDAYS require extra order process time especially the Christmas Holidays due to heavy order volume and the extra travel time for USPS, FedEx and UPS . When ordering, please plan ahead and allow extra time for deliveries so you will not be disappointed.
Yarn By Appt.LOCAL YARN PURCHASES:  The Knitting Closet is an online shop however we will accept yarn purchases locally (we are in the Melbourne/Palm Bay, Florida area) by appointment only.  If you are interested in making an appointment feel free to contact us.